Experienced an online reservation established to go and when wanting to submit it informed me to start out more than – I named a agent straight away and reported they might begin to see the price I used to be quoted but when refreshed when up $one hundred twenty – Challenging to feel that they might not stand by what they may see online – I wound up having to pay out the additional $a hundred and twenty for the reason that I essential Those people actual flights – once again difficult to think they'd not stand beside the online price – very highly-priced
I wish to relay a very very poor client service working experience with American Airlines which happened on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which did not manifest. My flight from DFW was as a result of depart at three:00 p.m. Flight #2553. Resulting from our gate not being accessible (A further plane was stuck at our gate from a prior flight) and AA unsuccessful to remove it for maintenance and no other gate currently being assigned to our flight. Approximately 45 minutes soon after our scheduled boarding time, a different gate was located plus the boarding commenced. Then right after everyone boarded Flight #2553, we were being delayed on the bottom because of floor crews not being able to promptly and effectively load the plane. We eventually departed Dallas approximately seventy five minutes later on than scheduled. The landing in DCA happened with roughly ten minutes remaining for me to board my connecting flight to CRW.
Just two months in the past I'd a flight from albany new york to turtle Seaside with prevent in Charlotte we landed just one hour 20 minutes later we hook up to the terminal I'd two hrs lay above I run from just one finish to the opposite to my gate the plane remains attached but the person said I needed to check out shoppers service they inform me there isnt any rooms nascar is in town had to camp out I the airport until morning she stated they need to have delayed that flight meals courts are shut I nonetheless experienced the perfect time to get on but she walked absent I don’t Assume I'll fly American any more we however experienced time
I happen to be an AA client for more than 25 years. Your service has grown to be disappointing to convey the the very least. It truly is in all parts of service from check in to , tavel to baggage dealing with.
Within the returning flight we checked in along with the personnel greeted us and appeared very Skilled. Certainly until eventually we Visit the counter. The youthful male was very inexperienced. The agent beside him described that we put the incorrect ticket on considered one of our 8 luggage. They two gentlemen couldn't do the job it out and mainly explained to us everything was Okay.
i was privileged ample being on board American Airlines Flight #32 (LAX – JFK) on labor day….my partner And that i were being seated separately…we had a Dying from the family members and have been going to nyc for any funeral…….
I are caught in Charlotte for nearly on a daily basis now. I'm imagined to be connecting to New Bern, NC. I will not be flying American Airlines yet again!
I am sorry to declare that our experience in the AA counter in Newark was less than stellar – Of The 2 purchaser service reps within the counter aiding travellers checking in, one particular focused her the perfect time to ONLY Top notch travellers, and another lady looked as if it would do as very little as you can – far too fast paced worrying about what everyone else was carrying out – all other than what she can be carrying out! As the line grew lengthier, the considerably less fascinated she became, and her Frame of mind was horrific – It took us significantly less time to get on the Airport than it did standing in line to check in! (about an hour or so with only four folks before us). By the time we stepped up into the counter – a different representative bought on board – we had try these out to “serene ourselves down” – you could imagine how the opposite forty or so people today started to feel driving us! While you continuously strive to inform us, you “care” in regards to the passenger, which specific could use a little Angle this hyperlink adjustment – or locate her another place!
06/18/sixteen – Have already been a faithful, Recurrent flyer buyer for over 30 several years. I h ave in no way viewed these bad customer service and apathetic attitudes from AA workers. Currently sitting down at Miami Intercontinental, on the clear sunny saturday morning, traveling with two young little ones endeavoring to reach Asheville on your own airlines (file locator: WCEARA), but our flight to Charlotte was instantly delayed, resulting in us to miss our flight to Asheville, all other flights are full, we were sent BACK by means of security due to the fact your staff members with the gate couldn’t (or wouldn’t), help us (that was enjoyable), then had to run back again In advance of we could get into the ticket counter because the flight departure was bumped back again up!
No gate manager on scene. Even now not telling the group with the gate a detail. When. I questioned was explained to the flight had boarded but not taken off. But no clarification as luxury jet rental Charlotte to why. It’s not a weather issue and the flight has long been recreated.
The red tape to obtain a reaction a couple of serious messed up trip from start off to complete is awful. I happen to be looking to get yourself a reaction from AA though the run all over is what AA wishes so you might hand over..GUESS WHAT ? i dont give up very easily. so AA i await your remedy.
I can't believe that you board passengers before doing all your checks over the plane. Leaving your buyers stuck for more than 2 several hours without to minimal info is complete bullshit. While you are in essence similar to every airline With this regard, it’s simply not suitable to take care of your customers by doing this.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about the place I place my bag while in the overhead. It was an embarrassing second for me And that i frankly did in no way recognize this flight attendant’s exceptionally loud and arrogant Perspective.
After i obtained towards the complimentary hotel that American setup for me, I termed 800-433-7300 and talked to an agent there who, to my shock was not able to see flights that were obtainable on USAIR. She told me there were no open seats on any in the early USAIR flights. I was online and will see that there were available flights. I actually booked a flight to show it to her.